Guest Services Coordinator needed at Family-Owned Ranch in Texas / $50k +

Filled / Expired

Dos Arroyos

Email
Email Address Hidden
Location
Kerrville, TX
Job Type
Full Time
Salary
$50,000+
Date Posted
July 2, 2020
Housing Offered
No
Experience
2-5 yrs

[to apply, visit link at bottom of listing]

Dos Arroyos, a family-owned ranch in Kerrville TX, is hiring a Guest Services Coordinator. This dynamic role requires a mature and polished individual who is experienced in the core functions of hospitality.

This hands-on position is the wheel that keeps the ranch moving smoothly & efficiently. The person in this role is the primary caretaker and housekeeper for the property, and at times will manage a team of up to 5 or 6 as demand requires. It is essential that this individual is passionate about creating outstanding guest experiences while using feedback to enhance service levels.

This position requires a self-starter who possesses the ability to “jump in” on a wide variety of tasks, largely focused on housekeeping, with the goal of making the ranch a “home away from home” for the family as well as an event destination for their guests.

The selected candidate must live in Kerrville, Texas or vicinity. This is a full-time position, but the actual schedule varies depending on the family’s travel schedules.

Key Responsibilities:

Guest Liaison

  • Ensure guest satisfaction throughout weekly stays
  • Communicate with the owners and their liaisons to prepare and manage events
  • Ensure all guest requests for specific activities are met
  • Work with ranch crew and vendors to facilitate all maintenance and repairs

Housekeeping

  • Directly perform a significant amount of housekeeping; including daily “freshening” or “turning over” of guest suites and bedrooms, while continuously maintaining spotless common areas
  • Ensure any additional requests for cleaning or services are promptly addressed
  • Direct and delegate work to temporary staff as needed

Assist Kitchen Staff

  • Assist kitchen staff with serving meals in a timely and organized fashion
  • Collaborate with kitchen and guests to meet any culinary needs or special requests

Administrative

  • Monitor the weekly guest schedule and adjust staff assignments according to demand, guest requests/needs, and scheduled special events
  • Plan airport transportation as needed
  • Develop weekly staff schedule, based on demand fluctuations

Qualifications:

  • Management experience (2+ years)
  • Hospitality experience (2+ years)
  • Hotel housekeeping experience strongly preferred
  • Impeccable organizational abilities
  • Exceptionally high standard of cleanliness
  • Professional and engaging demeanor
  • Honest, open communication skills
  • Outstanding written and verbal communication skills
  • Ability to take feedback and direction from owners and their liaisons
  • Independent self-starter with a vision for great guest experience
  • Proactive – anticipate needs of guests and owners
  • Dependable – able to complete projects with no direct supervision
  • Ability to work as a team and provide hands on assistance as needed
  • Eligible to work in the United States without restriction
  • Valid US driver’s license with a clean driving record, no criminal record or outstanding warrants, and drug free
  • Flexible schedule with ability to respond to critical needs in a timely manner

To apply, visit link here: https://externalmanager-omnihotels.icims.com/jobs/45927/guest-services-coordinator/job?hub=10

Dos Arroyos

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