Private
About the role
We’re conducting a confidential search for a year-round manager to lead day-to-day operations at a private, members-only outdoor retreat. The manager stewards the full guest experience and the property’s assets—spanning hospitality/lodging, housekeeping, reservations, facilities/grounds, safety/compliance, vendors/contractors, and seasonal readiness. Reports to the principal decision-maker/board representative. On-property presence is required during peak periods.
What you’ll achieve (first 12 months)
- Deliver a consistently excellent member experience across lodging and on-property services with clear service standards and issue-resolution protocols.
- Stand up a proactive facilities plan (preventive maintenance, inventory, and vendor SLAs) covering all buildings, equipment, and life-safety systems.
- Install a seasonal open/close playbook (checklists, testing, timelines, staff housing readiness) to ensure smooth shoulder-season transitions.
- Implement clean, auditable admin flows for bookings, notifications, purchasing, and expense controls with simple dashboards.
Key responsibilities
- Member experience & lodging operations
- Set service standards; supervise daily lodging operations and housekeeping turnaround expectations.
- Manage bookings, room assignments, and communications; maintain discreet, responsive support for member requests.
People leadership
- Foster a calm, collaborative environment—resolve conflicts early and model professional, gracious conduct.
Facilities & property care
- Own seasonal opening/closing checklists; coordinate pre-season testing and equipment readiness.
- Maintain inventories of property assets/tools; ensure systems are serviced, stored, and safe.
Safety, compliance & risk
- Maintain fire-detection/suppression equipment and life-safety logs; schedule periodic functional tests/drills.
- Coordinate required water/health testing and documentation; keep emergency procedures current and accessible.
- Vendors, purchasing & contractors• Source and manage outside vendors/contractors; obtain written scopes/estimates; monitor performance to agreed conditions.
- Track small discretionary purchases; document approvals and receipts.
Administration & finance (light ops)
- Keep tidy records for reservations, usage-based bill-backs, and routine notifications to accounting; maintain simple cost controls.
- Produce brief monthly status notes to the principal/board designee.
Community & stakeholders
- Represent the retreat professionally with neighbors and local authorities; escalate issues thoughtfully and keep the board informed.
Qualifications
- Calm, detail-oriented communicator; high discretion, excellent judgment, and bias to action.
- Demonstrated strength in seasonal staffing, vendor/contractor oversight, and preventive maintenance planning.
- Comfortable with basic admin systems (property/booking software, spreadsheets; accounting tools or equivalent).
- Willing to work extended hours in peak season; thrives in an outdoor, service-centric environment.
- Possess general handyman skills (basic carpentry, plumbing, electrical) for making general repairs and comfortable working indoors/outdoors in varied conditions.
Compensation & Logistics
- Competitive salary, benefits, and on-site housing.
- Relocation support considered.
TO APPLY:
Forward cover letter & resume to our email address.
Email
[email protected]
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Administrative/Operations Jobs, All Ranch Jobs, Groundskeeping / Land Management Jobs, Guest / Dude Ranch Jobs, Private Ranch Jobs, Ranch Handyman / Maintenance Jobs, Ranch Jobs with Housing, Ranch Manager Jobs, Ranch Supervisor Jobs, Resort / Recreational Ranch Jobs, Wedding / Event Ranch Jobs